Privacy Policy

Introduction

At Paqet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our network diagnostic platform and related services.

By using Paqet's services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

• Name and email address: Required for account creation and communication
• Profile information: Optional details you choose to provide
• Billing information: Payment details for premium services (processed securely through third-party providers)

Diagnostic Tool Usage

• Query data: Domain names, IP addresses, and hosts you analyze
• Tool preferences: Your preferred diagnostic settings and configurations
• Usage patterns: Frequency and types of tools used

Technical Information

• IP addresses: Your public IP address for security and analytics
• Browser information: User agent, browser type, and version
• Device data: Operating system and device characteristics

Cookies and Analytics

• Session cookies: For maintaining your login state
• Analytics cookies: To understand how you use our platform
• Preference cookies: To remember your settings and preferences

How We Use Information

We use the collected information for the following purposes:

Provide Network Diagnostic Services

• Execute DNS lookups, ping tests, traceroutes, and other diagnostic tools
• Display results and maintain query history
• Provide API access for automated diagnostics

Improve Platform Performance

• Analyze usage patterns to optimize tool performance
• Identify and fix technical issues
• Develop new features based on user needs

Security Monitoring

• Detect and prevent abuse of our services
• Monitor for suspicious activity and potential security threats
• Maintain platform integrity and availability

Customer Support

• Respond to your inquiries and support requests
• Troubleshoot technical issues
• Provide guidance on using our tools effectively

Data Storage

Your data is stored securely using industry-standard practices:

• Infrastructure: We use enterprise-grade cloud infrastructure with built-in redundancy and backup systems
• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Data retention: Diagnostic logs are retained for 90 days, account data is kept until account deletion
• Geographic location: Data is primarily stored in secure data centers in the United States and European Union

Chrome Extension

The Paqet Chrome Extension lets you run SSL, DNS, header, redirect, and domain monitoring checks directly from your browser toolbar. This section describes what it stores and sends, in addition to the practices already described elsewhere in this policy.

What's Stored on Your Device

• Session token: If you're signed in, your session token is stored locally in the browser's extension storage (chrome.storage.local) so you stay logged in between uses
• Anonymous visitor ID: If you're not signed in, a randomly generated identifier is stored locally to distinguish your usage from other anonymous users

Both are stored only on your device by the extension itself — the extension does not sync this data anywhere beyond what Chrome's own browser-sync settings may do.

What's Sent to Our Servers

• Domain or hostname: The domain you enter or check is sent to our servers to run the requested diagnostic (SSL, DNS, headers, redirects, or monitoring)
• Authentication: If you're signed in, your session token is sent with each request to identify your account; if you're not signed in, the anonymous visitor ID is sent instead

If you're signed in, the same account information (name, email) described under Information We Collect applies to your extension usage — the extension doesn't collect any additional account data of its own.

Active Tab Permission

The extension requests the activeTab permission solely to read your current tab's URL and pre-fill the domain field with its hostname when you open the popup. It does not read, inject, or modify any content on the page.

Logging Out

Logging out of the extension clears your locally stored session token immediately.

Third-Party Services

We work with trusted third-party service providers to deliver our services:

Analytics Providers

• Google Analytics: For understanding user behavior and platform usage

Infrastructure Platforms

• Amazon Web Services (AWS): Cloud hosting and data storage
• Cloudflare: Content delivery network and DDoS protection

Payment Processing

• Stripe: Secure payment processing for premium subscriptions

Diagnostic Data Providers

Most diagnostic checks run entirely on our own infrastructure. A small number of checks send the domain, IP address, or ASN you are looking up to a public registry or data provider to retrieve the answer:

• RIPEstat (RIPE NCC): Used for ASN and BGP routing lookups
• ip-api.com: Used for ASN lookups and IP geolocation/ISP enrichment on reverse DNS results
• Public DNSBL zones (e.g. Spamhaus, SpamCop, Barracuda, SORBS, SpamRATS, UCEPROTECT): Queried for blacklist checks

These lookups are anonymous — no API key or account identifying you is sent, only the target you asked us to check.

These providers have access only to the information necessary to perform their services and are bound by strict confidentiality agreements.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

• Required for basic platform functionality
• Session management and authentication
• Security and fraud prevention

Analytics Cookies

• Help us understand how users interact with our platform
• Identify popular features and areas for improvement
• Measure the effectiveness of our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit platform functionality.

User Rights

You have several rights regarding your personal data:

Access and Portability

• View your data: Request a copy of all personal information we hold about you
• Export data: Download your diagnostic history and account information

Correction and Updates

• Update information: Modify your account details and preferences at any time
• Correct inaccuracies: Request correction of any incorrect personal data

Deletion and Restriction

• Delete account: Permanently remove your account and associated data
• Limit processing: Request restriction of how we process your data

To exercise these rights, please contact our privacy team at the email address provided below.

Data Security

We implement comprehensive security measures to protect your information:

Encryption and Protection

• Data in transit: All communications use TLS 1.3 encryption
• Data at rest: AES-256 encryption for stored data
• Database security: Encrypted databases with access controls

Access Controls

• Multi-factor authentication: Required for all administrative access
• Role-based permissions: Limited access based on job requirements
• Regular audits: Periodic security reviews and assessments

Monitoring and Response

• 24/7 monitoring: Continuous security monitoring and alerting
• Incident response: Established procedures for security incidents
• Regular updates: Timely security patches and system updates

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

We regularly review and update this Privacy Policy to reflect changes in our services and applicable laws. We will notify users of any significant changes via email or through our platform.